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Vacancy: Store Manager – Lagos Island

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Job Title: Store Manager
Company: Clement Ashley Consulting
Country: Nigeria
State: Lagos
State/City: Lagos Island
ID: 120207426
Publication Date: 04/12/2017

 

Job Description: Store Manager

Company: Clement Ashley Consulting

Requirements:
Our Client, an Investor who wants to start a chain of supermarkets in one territory and expand nationally, seeks to recruit the following person:

Ref No : SM 2017

Title: (Position) Store Manager

Qualification: B.Sc. In Marketing or other relevant disciplines. Professional qualifications and/or membership of professional associations would be an added advantage.

Job Objective: To manage the company’s in store infrastructures, ensure the delivery of excellent customer service, thus enabling consistent delivery of the company’s strategy and operating plans to achieve sales targets and increase profits.

Experience: Candidates must have 5 years previous experience in either supermarkets, retailing, hospitality, airlines or any other customer oriented service industry.

Duties and Responsibilities:

Liaise with head office in executing all store related operational strategies.

Develop and maintain; a fully health and safety compliant work environment with comprehensive understanding of and active execution of all environmental, health and safety policy and procedures of the company.

Proactively develop a strong customer service culture and deal with customer’s queries and complaints promptly.

Work with the head of operations to set sales target and ensure the store is staffed correctly at all times, with sales personnel that are proactive to meet set targets.

Maximize profitability in the setting and meeting of targets by motivating and empowering staff.

Establish KPIs and seek ways to continuously improve financial performance.

Oversee pricing integrity, cost control and stock control.

Recruit, train, supervise and appraise staff.

Train store employees on work processes based on the operations manuals provided to store/sales managers.

Provide checklists and other tools to ensure compliance to operating procedures.

Manage scheduling of rosters and holidays in the store making sure that scheduling needs are met to assist in improving employee performance and retention.

Plan, manage and monitor performance of store budget.

Prepare promotional materials and visual displays.

Be responsible for total Store Operation, including compliance with Local, State and Federal Laws, with regard to Health and Safety, Labour Relations, Administration and Sanitation/Safety.
Responsibilities:
Liaise with head office in executing all store related operational strategies.

Develop and maintain; a fully health and safety compliant work environment with comprehensive understanding of and active execution of all environmental, health and safety policy and procedures of the company.

Proactively develop a strong customer service culture and deal with customer’s queries and complaints promptly.

Work with the head of operations to set sales target and ensure the store is staffed correctly at all times, with sales personnel that are proactive to meet set targets.

Maximize profitability in the setting and meeting of targets by motivating and empowering staff.

Establish KPIs and seek ways to continuously improve financial performance.

Oversee pricing integrity, cost control and stock control.

Recruit, train, supervise and appraise staff.

Train store employees on work processes based on the operations manuals provided to store/sales managers.

Provide checklists and other tools to ensure compliance to operating procedures.

Manage scheduling of rosters and holidays in the store making sure that scheduling needs are met to assist in improving employee performance and retention.

Plan, manage and monitor performance of store budget.

Prepare promotional materials and visual displays.

Be responsible for total Store Operation, including compliance with Local, State and Federal Laws, with regard to Health and Safety, Labour Relations, Administration and Sanitation/Safety.
Benefits:
Same as the Industry

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